Last updated: 6 August 2025

Thank you for shopping with Peppermint Peach! We are committed to delivering your order quickly, safely, and efficiently.


📍 Shipping Origin
All orders are processed and shipped from:
Peppermint Peach Headquarters in Alderley Queensland

🚚 Processing & Handling Times
Orders are processed Monday–Friday (excluding public holidays).
Please allow 1–3 business days for order processing.
You will receive a confirmation email with tracking details once your order has shipped.


🗓 Pre-Orders
If you purchase a pre-order product, it will be shipped once it arrives at Peppermint Peach Headquarters. 
Estimated arrival dates are provided on the product page, but please note these are subject to change due to manufacturing or shipping delays. 
If your order contains both in-stock and pre-order items, the full order will be shipped together once the pre-order item is available, unless otherwise arranged.

🌎 Shipping Destinations
We currently ship to:
Domestic (within Australia)
International – Please note international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

⏱ Estimated Delivery Time
1- 7 business days Aus
7-21 days international
Please note: Shipping times may vary due to carrier delays, customs clearance, or holidays.


💵 Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions – subscribe to our newsletter to stay updated!

📦 Lost, Delayed, or Damaged Packages
Once your order leaves our facility, we rely on our shipping partners to deliver safely and on time. If your order is delayed or arrives damaged, please contact us immediately at:
Zahra@peppermintpeach.com.au

If your tracking shows “delivered” but you haven’t received your package, please check with your local postal service or neighbors before reaching out to us.


❓ Questions?
We’re here to help! For any shipping inquiries, please contact us at:

📩 Zahra@peppermintpeach.com.au